Shipping and returns

Shipping Policy

Australian Shipping

Standard Post – Free for orders over $149 (or $12.50 flat rate for orders under $149).

Express Post – Free for orders over $199 (or $15.50 flat rate for orders under $199).

Please note that if discounts, coupons, or other offers reduce the order value to below the threshold, free shipping will not apply.

For added security and parcel tracking, all shipments are marked as requiring a ‘Signature on Delivery.’

International Shipping

All international orders are charged a flat rate of $20 for delivery.

International shipping is not included in our free shipping offer.

Taxes, Customs Duties, and Fees:

Orders shipped outside of Australia may be subjected to taxes, customs duties, and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, the cost of returning the shipment, and the original shipping charges. This amount will be deducted from the merchandise refund, plus a 5% restocking fee.

Lost or Damaged Packages

Beauty in Us is not responsible for return shipments or reimbursement of lost packages or damaged products. Items sent via our shipping carrier are not automatically covered for loss or damage.

Shipment Time

Please note that shipment times are not guaranteed by Beauty in Us or our shipping carrier. We are not responsible for an order once it’s in the shipping carrier’s system.

To ensure your delivery arrives at the correct destination and on time, please make sure that someone is available to sign for and collect the delivery.

For suburb specific delivery times, please visit the Australia Post Delivery Estimator website to find out.

Returns & Exchanges Policy

Please notice that we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Faulty or Damaged Products

At Beauty in Us, we take quality seriously. If you receive a product that is faulty or in a damaged condition, we’ll gladly reimburse you as per Australian Consumer Law. To return a faulty or damaged product, please contact us at info@beautyinus.com.au.

Final Sale Items:

Please note that discounted items are considered final sale and cannot be returned or exchanged. Additionally, we do not accept returns for items due to a change of mind.

Return Conditions

For an item to be eligible for a return or exchange:

The item must not have been opened and should be returned in its original packaging.

The item should show no visible signs of wear or use.

How to Initiate a Return or Exchange

Here’s how to initiate a return or exchange:

Contact us at info@beautyinus.com.au with your name, order details, and the item you wish to return.

We will respond with instructions on how to process your return.

Processing Refunds and Exchanges

Upon receiving your returned item, we’ll process your refund, provide a replacement product, or issue store credit within 24 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Fees

Please note that any shipping fees associated with returns will be the responsibility of the customer.

Contact Us

If you have any other questions or require further assistance, please feel free to email us at info@beautyinus.com.au

Billing Information

At Beauty in Us, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods, including:

• Credit and Debit Cards: We accept major credit and debit cards, making it easy to complete your purchase securely and swiftly.
• PayPal: If you prefer using PayPal for your transactions, you can do so with confidence.
• Afterpay: To offer you even more flexibility in managing your payments, we gladly accept Afterpay. Shop now and split your total into four easy, interest-free payments, with no additional cost to you. Afterpay provides a seamless shopping experience, allowing you to receive your order right away and pay over time.

For your peace of mind, please note that we prioritize the security of your financial information. Rest assured that all transactions are encrypted and securely processed.

Your billing process is simple. Upon placing an order, you will be charged for your purchase at the time of checkout.

If you have any questions or need assistance with your billing, our customer support team is here to help. Please don’t hesitate to contact us through our Contact Page for any inquiries or concerns related to your billing.

Order

We understand that keeping track of your orders is important to you. At Beauty in Us, we offer you the tools to make this process as straightforward as possible.

Order Tracking: As soon as your order is placed, you will receive an email confirmation that includes your unique order number. You can use this number to track the progress of your order. Visit our Order Tracking Page to check your order’s status and estimated delivery date.

Order History: To help you keep organized and informed, you can access your complete order history. Simply log in to your customer account, and you’ll find a detailed record of your previous orders, making reordering your favourite products a breeze.

If you ever have questions about your order or need assistance, please reach out to our dedicated customer support team. We are available to provide information and address your concerns via our Contact Page.

Customer Account

Unlock a world of benefits by creating a Beauty in Us customer account. Our customer accounts are designed with your convenience in mind. Here’s how you can benefit:

Faster Checkout: With a registered account, your checkout process becomes quicker and more efficient. Save time by storing your shipping and billing information securely.

Order History: Your account keeps a detailed history of your previous orders. This feature allows you to easily revisit your past purchases, track your spending, and reorder your favorite products.

Personalized Recommendations: We tailor your shopping experience by offering personalized product recommendations based on your purchase history and preferences.

Afterpay: We understand the importance of flexibility in payment options. That’s why we offer Afterpay. Shop now, enjoy your products right away, and split your payments into four easy, interest-free installments. Beauty in Us and Afterpay combine to make your shopping experience smoother and more budget-friendly.

Creating a customer account is simple and free. It enhances your overall shopping experience at Beauty in Us. Don’t miss out on these advantages; sign up now and explore all that we have to offer.