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Frequently asked questions
If you have questions about products, orders or account info, you may find answer in our FAQ.
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Our customer care team is available from Monday to Friday, 9:00 AM – 3:00 PM AEST. While we aim to respond to your inquiries within 1 – 3 business days, please understand that during busier periods, there may be a slight delay in our response.
In the meantime, you might find answers to some common questions on our comprehensive FAQ page.
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